HR Technology is Nothing Without Great Support – Here’s Why It Matters
Lori Bebić, Digital Marketing Coordinator
From Implementation to Optimization: The FledgeWorks Approach
- HR Software Implementation Without the Headaches
One of the biggest concerns for HR teams adopting new technology is implementation complexity. How long will it take? Will it disrupt workflows? Will employees struggle to adapt?
According to Timon Ridzi, implementation should never feel like a burden:
“Clear communication from the start is key. We align expectations, set milestones, and ensure a phased approach to keep everything on track. Since FledgeWorks is a cloud-based SaaS solution, customers typically go live within 4 to 6 weeks.”
Instead of forcing businesses into a one-size-fits-all onboarding, FledgeWorks tailors the process to each company’s needs, ensuring that HR teams start strong and feel confident from day one.
- Training & Change Management: The Key to Adoption
Having a new HR platform is one thing – getting employees and HR teams to actually use it is another. Many businesses invest in HR tech only to realize months later that adoption rates are low, and employees still rely on outdated processes.
This is where ongoing training and change management become essential. Aleksandra Bojković, who works directly with new customers, emphasizes why support shouldn’t stop after the initial rollout:
“We don’t just implement FledgeWorks and walk away. We train HR teams, check in regularly, and help them integrate the system into their daily workflows. The better they understand it, the faster they see results.”
Training at FledgeWorks isn’t a one-time event – it’s an ongoing process. From hands-on onboarding sessions to real-time troubleshooting, the goal is to make HR teams feel comfortable, confident, and in control.
- Customer Support That’s More Than Just Fixing Bugs
HR teams need fast answers. A delayed response can mean payroll errors, compliance risks, or frustrated employees. But traditional tech support often falls short – long wait times, impersonal responses, and a lack of HR-specific expertise.
At FledgeWorks, the support team doesn’t just solve problems; they help businesses continuously improve their HR processes. Timon explains:
“Our customer success team isn’t just here to troubleshoot. We work alongside clients to optimize their HR workflows, introduce best practices, and recommend new features that could enhance efficiency.”
This proactive approach means businesses don’t just use FledgeWorks – they maximize its value over time.
- Speed Matters: Resolving HR Issues Fast
No HR professional wants to be left waiting for a fix when there’s an urgent issue affecting payroll, compliance, or employee management.
That’s why FledgeWorks prioritizes fast response times and direct, human support. Aleksandra shares how critical this is for clients:
“When a technical issue arises, we don’t just acknowledge it – we act immediately. We gather details, replicate the issue, and coordinate with our development team for a fast resolution. Meanwhile, we keep the client informed, offering temporary solutions where needed.”
With urgent inquiries addressed within 24 hours, HR teams never feel left in the dark. They know they have a trusted partner they can rely on.
What Makes FledgeWorks Different?
HR software companies often market their platforms as intuitive and automated, but the real test comes when businesses need guidance.
At FledgeWorks, we do things differently:
✔ HR-Specific Expertise – Our team isn’t just made up of tech experts; we’re HR professionals who understand the real-world challenges of workforce management.
✔ Proactive, Not Just Reactive – We don’t just respond to tickets. We check in, suggest improvements, and ensure you’re using FledgeWorks to its full potential.
✔ Tailored Implementation & Training – Every business has different HR needs, and we adjust our onboarding and training accordingly.
✔ Fast, Personalized Support – No automated responses or frustrating hold times – just real people helping real HR professionals.
Timon sums it up best:
“FledgeWorks was designed by HR professionals, for HR professionals. We don’t just provide software – we provide solutions that fit real HR workflows.”
The Bottom Line: HR Tech Needs More Than Just Software – It Needs the Right Support
HR digitalization isn’t just about technology – it’s about people. Without proper support, training, and a strategic approach, even the best software can go underutilized.
At FledgeWorks, our Customer Success and Implementation teams ensure that businesses get more than just an HR platform – they get a partner who is invested in their success, from onboarding to daily operations and long-term optimization.
Read here the full interviews with Timon and Aleksandra.
If your company is looking for a smarter, more intuitive way to manage HR, let’s talk!
Let’s make HR technology work for you, not against you.
