How Hilton Belgrade Centralized HR and Absence Management with FledgeWorks HRM
KOSTA LAZICKI, SALES REPRESENTATIVE, FLEDGEWORKS
From Fragmented Records to a Centralized HR Foundation
One of the primary challenges Hilton Belgrade faced was the lack of a single, reliable source of employee data. Fragmented records made everyday tasks more time-consuming and increased the risk of errors and inconsistencies.
By implementing the Core HR module, Hilton Belgrade created a centralized employee database that serves as the foundation of their HR operations.
Key results of Core HR implementation:
- Centralized employee records with fast and easy access to information
- Improved data accuracy and consistency across all HR processes
- Reduced manual work, allowing the HR team to focus on operational and strategic tasks
With CoreHR in place, employee information is maintained in one system, ensuring that updates are reflected consistently and securely.
Flexible Organizational Structure Without Additional Development
Hilton Belgrade operates across multiple departments and cost centers, each with its own reporting lines and internal processes. A key reason for choosing FledgeWorks was its ability to support complex organizational structures without requiring custom development.
Using built-in configuration options, the HR team:
- Set up the organizational structure and reporting lines
- Assigned employees accurately to departments and cost centers
- Ensured data integrity across internal HR records
This flexibility allowed Hilton Belgrade to tailor the system to its real operational needs while keeping full control over configuration.
Work Time Module: Automated and Accurate Absence Tracking
Working time management in hospitality is rarely standard. Shifts, weekends, holidays, and different absence types require clear rules and transparent tracking.
Hilton Belgrade implemented the Work Time module to automate absence management and reduce reliance on manual tracking.
With Work Time, the HR team achieved:
- Automated absence policies aligned with internal rules
- Clear approval workflows, adapted to the organizational structure
- Real-time visibility into employee availability
- Greater consistency and fairness in how absence rules are applied
This significantly reduced manual administration while improving accuracy and trust in HR data.
Independent Implementation with Continuous Support
A defining element of this project was the independent implementation carried out by Hilton Belgrade’s HR team. Thanks to FledgeWorks’ intuitive design and flexible configuration, the team was able to:
- Set up access rights and HR procedures internally
- Adapt the system to existing HR processes
Throughout the implementation, the FledgeWorks team provided continuous support, including:
- Assistance with employee data migration
- Hands-on training sessions
- Guidance during process adaptation and system usage
This approach empowered the HR team not only to implement the system but also to confidently use and further enhance it over time.
Measurable Results and Long-Term Benefits
The implementation of FledgeWorks HRM delivered clear and lasting benefits for Hilton Belgrade:
- Centralized HR data with quick and reliable access
- Automated absence tracking, reducing administrative workload
- Improved efficiency and data quality across HR operations
- An empowered HR team, capable of managing and evolving the system independently
- A solid foundation for further HR digitalization
Conclusion: Building a Scalable HR Future
By independently implementing the Core HR and Work Time modules—supported by training and expert guidance—Hilton Belgrade successfully transformed its HR operations from fragmented manual processes into a centralized, efficient, and future-ready system.
This case confirms the strength and flexibility of the FledgeWorks HRM platform: a solution that adapts to real organizational needs while enabling HR teams to maintain control, accuracy, and independence.
